RETURN AND REFUND

At Nazzah, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please review our return and refund policy below.

1. Return Eligibility

You may return an item within 7 days from the date of delivery, provided that:

  • The item is unused, unworn, and in its original condition
  • The item is in its original packaging with all tags attached
  • You provide proof of purchase (order number, receipt, or invoice)

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Intimate apparel & swimwear (for hygiene reasons)
  • Cosmetics & personal care items (if opened or used)
  • Perishable goods (food items, flowers, etc.)
  • Gift cards & vouchers
  • Items marked as "Final Sale" or "Non-Returnable"
  • Customized or personalized products

3. How to Initiate a Return

To start a return, please:

  1. Contact our customer service team via email, or through your account within 7 days of delivery
  2. Provide your order number and reason for return
  3. Our team will guide you through the pickup/drop-off process
  4. Pack the item securely in its original packaging

4. Return Shipping

  • Defective/incorrect items: We cover the return shipping cost.
  • Change of mind returns: A return shipping fee of AED 20 may apply, depending on your Emirate.

5. Exchanges

  • Need a different size or color? We're happy to offer an exchange, subject to stock availability.

6. Refund Process

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–7 business days via your original payment method:

  • Cash on Delivery (COD) orders: Refunded via bank transfer or store credit

7. Damaged or Defective Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery with photos of the item and packaging
  • We'll arrange a free replacement, exchange, or full refund — your choice
  • No return shipping charges will apply in this case

8. Cancellations

  • Orders can be cancelled within 1 hour of placement, before processing begins.
  • Once an order has been shipped, it cannot be cancelled but may be returned as per this policy.