We Are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.
By using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
a) Personal Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Phone number
- Delivery/billing address
- Payment information (processed securely via third-party payment gateways)
- Emirates ID (only if required for specific verification purposes)
b) Automatically Collected Information
When you browse our website, we may automatically collect:
- IP address
- Browser type and device information
- Pages visited and time spent on our site
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your order status
- Provide customer support
- Send promotional offers and updates (only with your consent)
- Improve our website, products, and services
- Prevent fraud and ensure website security
- Comply with legal obligations under UAE law
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Delivery/courier partners to fulfill your orders
- Payment processors to complete transactions securely
- Legal authorities, if required by UAE law or to protect our legal rights
All third parties are required to protect your data in accordance with applicable laws.
4. Cookies
Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control or disable cookies through your browser settings; however, this may affect certain website features.
5. Data Security
We implement appropriate technical and organizational measures, including SSL encryption, to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by UAE law.
7. Your Rights
Under UAE data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications at any time
- Object to certain processing of your data
To exercise these rights, contact us at [privacy email].
8. Marketing Communications
You may receive promotional emails, SMS, or WhatsApp messages from us if you've opted in. You can unsubscribe at any time by clicking the "unsubscribe" link in emails or contacting us directly.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.