🛍️ ABOUT ORDERS
How do I place an order?
Simply browse our collection, add items to your cart, and proceed to checkout. Fill in your delivery details and choose your preferred payment method to complete your order.
Can I modify or cancel my order after placing it?
Yes, you can modify or cancel your order within 1 hour of placing it. Please contact our customer service team immediately via WhatsApp or email for assistance.
How do I check my order status?
You'll receive a confirmation email/SMS with a tracking link once your order is shipped. You can also check your order status by logging into your account or contacting our support team.
🚚 ABOUT SHIPPING AND DELIVERY
Do you deliver across the UAE?
Yes, we deliver to all Emirates including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
How long does delivery take?
- Dubai & Sharjah: 1–2 business days
- Other Emirates: 2–4 business days
- Express delivery available in select areas
Do you offer Cash on Delivery (COD)?
Yes, COD is available across the UAE, along with online payment options.
💳 ABOUT PAYMENTS
What payment methods do you accept?
We accept:
- Cash on Delivery (COD)
Is it safe to pay online on your website?
Yes, all transactions are secured with SSL encryption to protect your payment information.
🔄 ABOUUT RETURNS AND EXCHANGE
What is your return policy?
We accept returns within [7/14] days of delivery, provided items are unused, in original packaging, and with tags attached.
How do I initiate a return or exchange?
Contact our customer service via WhatsApp, email, or the "Returns" section in your account, and we'll guide you through the process.
Are there any items that can't be returned?
Yes — items like intimate apparel, cosmetics (if opened), and sale items marked "Final Sale" are non-returnable.
When will I get my refund?
Refunds are processed within 5–7 business days after we receive and inspect the returned item.
📦 ABOUT PRODUCTS
Are your products authentic/original?
Yes, all our products are 100% authentic, sourced directly from authorized suppliers/brands.
What if an item is out of stock?
You can sign up for restock notifications on the product page, and we'll email you as soon as it's back.